A business will not flourish without a great customer-support system. We all want that customer to like and be satisfied with our product or service, come back, and relay their experience to others. Customers are any business’ main source of income, networking, and even hype-generation.A negative experience may be enough to pull a company down, so any manager must be keenly invested on the various ways to please clients. Here are some tips our staff should apply in the workplace.
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| Image source:kreserve.com |
Begin with a smile
Easily the most effective tip, smiling prompts a return smile, and induces verbal interaction. It makes customers less guarded, more open to inquire, and eventually receptive to the idea of buying. Keep in mind that faking it will not work, and might even send the opposite message.
Greet customers
A staff that does not interact with clients will make the latter feel unwelcome. As soon as they enter your establishment, make sure that there’s a person who will greet them. No amount of workload is more important that developing rapport. Start with a curt “Good day” and never overdo it or be too chatty unless the customers initiate the conversation.
Listen intently
Focus on what the customer is saying. Return visits will not happen if there’s been a confusion with what the customer wants from the get-go. Wait for things to be explained thoroughly before offering solutions, maybe even detailing the advantages of one service or product over another.
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| Image source:loyalty360.org |
Keep your word
Never offer a customer something you cannot commit to, especially when it comes to dates for product availability, delivery period, and warranty coverage. Some buyers do a little research at home before visiting your establishment, so make sure that your staff know more about the business than the customer, especially when products are on sale or discounts have been posted online by the company headquarters.
Haris Ahmed is the CEO and top management consultant of Pragmatium Consulting Group Inc. He helps businesses achieve sustained growth and continuous development. For more on his work and advocacies, visit this webpage.
